Returns & Refunds Policy
You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail crepypharma@gmail.com.

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

The goods were purchased in the last 30 days

The goods are in the original packaging

The following goods cannot be returned:

The supply of goods made to your specifications or clearly personalized.

The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Crepypharma Plot No. - 209L, Modal Town 132001

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

We aim to ensure your satisfaction with every purchase. Below are the details regarding our refund process and scenarios:

Refund Process
Refunds will generally be issued back to the original payment method used during the purchase (e.g., credit card, debit card, PayPal, etc.). In some cases, store credit may be offered as an alternative based on customer preference or specific circumstances.

Refund Scenarios

Damaged or Defective Products: If the product is damaged or defective upon delivery, we will offer a full refund or replacement.
Wrong Product Delivered: If you receive an incorrect item, we will provide a refund or exchange after verifying the issue.
Order Cancellations: Refunds for cancellations depend on the status of the order. If the cancellation is made before shipping, a full refund will be provided. After shipping, shipping charges may be deducted.
Return Requests: If you wish to return a product for any other reason, refunds will be processed in accordance with our return policy. Please note that return shipping costs may be the responsibility of the customer.
Refund Timeframe
Refunds are processed within 7-10 business days of approval. Please note that depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

Important Notes

Refunds are subject to verification of the issue and adherence to our return policy.
Some items may not be eligible for a refund, including but not limited to items marked as "Final Sale."
Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to them selves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail crepypharma@gmail.com.